Conference Calling Basic Troubleshooting
In this topic: Determine causes of connectivity problems and reconnect to a call during
reservationless conference calls or operator assisted conferences.
Basic connectivity issues include:
||Fast busy or regular busy signals when dialing into a conference call
||A carrier message heard when dialing into a conference call
||Silence after initial conference call prompt or “Welcome” prompt
||Silence after dialing your conference call number
For each of these issues, first check your dial-in number to ensure you are dialing
correctly. If you are using the toll-free number and receiving a busy signal, try using the
toll number. Likewise, if you are using the toll number, try using the toll-free number.
If you are still experiencing connectivity issues and you are a moderator, please contact
our support agents at 888-744-7166 for assistance. They can help you get another conference set
up on a different piece of equipment with different dial-in numbers.
If you are still experiencing connectivity issues and you are a participant, please contact
our support agents at 888-744-7166for assistance.
Examples of carrier messages include “We cannot connect your call at this time” and “All
circuits are busy.” Carrier messages are usually followed by a numeric or alphanumeric code,
and most likely heard in a female voice. These are generated on the carrier path between your
location and our equipment and usually signal a problem with switching equipment.
The numeric code at the end of a carrier message will help the carrier determine the
location of the error. Please have this number ready before calling support agents.