Gorilla Conferencing | How To Guides for Audio Conference Calls Services Step-by-step support information

In this topic: Use star controls to mute participant lines during a conference call.

Unlike other cheap conference call services, with Gorilla Conferencing you can use the mute command to silence noisy lines. This is recommended when conferencing with large numbers of individual participant lines.

Hosts can press *96 to mute all participant lines.

When *97 is pressed by a host, a recorded message informs all participants that mute is deactivated.

Remember to press *0 if you can’t resolve your situation

In this topic: Hold a private subconference with select call participants during your audio teleconference.

A subconference allows you to hold a private discussion with select participants while the rest of your audio teleconference call participants wait. Subconferences are often used as “break-out rooms,” allowing teams of participants to discuss agenda items separately from the main audio teleconference group, and return when ready.

Note: If conference recording is enabled, audio from sub-conferences will not be recorded.

Hosts have two options for initiating subconferences during normal conference calls: star controls and Web Audio Controls.

Subconferencing Using Star Controls During Your Audio Teleconference

The call host can initiate a subconference from an in-progress audio teleconference call by dialing *21. The host is then prompted to enter a number from 1 through 9 for the first subconference “room.” The host is automatically joined to that room. Conference call participants can enter the room by pressing #, followed by the room number. It’s possible to have multiple subconferences occurring at the same time from the same conference call when using star controls.

The host may terminate the subconferences by pressing #0, which returns all subconference participants to the main conference. Subconference participants can press ## to rejoin the main conference at any time.

Subconferencing Using Web Audio Controls During Your Audio Conference

Subconferencing is even easier using Web Audio Controls. First, start a conference using Web Audio Controls, and allow participants to join the call. Click on the line that corresponds to the participant you would like to speak with privately, then click To Sub. The participant will be placed in subconference, and the participant name will be moved to the Subconference section of the Web Audio Controls interface.

You may move as many callers as you would like into your subconference. To return participants to the main conference, click subconference participant lines and click To Main.

Remember to press *0 if you can’t resolve your situation during your audio teleconference

In this topic: Learn how to record a custom conferencing introduction.

Creating a custom conference introduction adds to the professionalism of your conference call.

To create a custom prompt:

Dial in to your conference using your host passcode.

Press *32.

Follow the prompts.

If you have not previously recorded a conferencing introduction, after pressing *32 you will hear the following:

Press 1 to record your custom prompt or press star (*) to return to the conference.

If you have previously recorded a conferencing introduction, after pressing *32 you will hear the following:

Press 1 to record your custom prompt.

Press 2 to delete your custom prompt.

Press 3 to listen to your custom prompt, or press star (*) to return to your conference.

If you press star (*), you will hear the following:

You will now rejoin the conference.

After pressing 1, you will hear the following:

Please wait for the tone, then say your custom prompt and press the pound (#) sign.

After pressing the pound (#) sign, you will hear the following:

You recorded _________ as your custom prompt.

Press 1 to record your custom prompt.

Press 2 to delete your custom prompt.

Press 3 to listen to your custom prompt, or press star (*) to return to your conference.

After pressing 2, you will hear the following:

Your custom prompt is now disabled. You will now rejoin the conference.

After pressing 3, you will hear the following:

You recorded _________ as your custom prompt.

Press 1 to record your custom prompt.

Press 2 to delete your custom prompt.

Press 3 to listen to your custom prompt, or press star (*) to return to your conference.

Remember to press *0 if you can’t resolve your situation while conferencing

In this topic: Record calls using star controls, confirm recording is taking place and access recordings for later use.

At any time during an on-demand conference call, the host may enable recording by pressing *22 on the telephone keypad.

Note: This feature is not available to participants.

After pressing *22, you will hear the prompt “Conference recording has started.” All participants on the call (including you) will then hear the message, “Just as a reminder, today’s conference is being recorded.” As new participants join the call, they will also hear this message.

After you end your recording, the audio will be archived for replay. The archiving process may take up to 24 hours. Your audio recording will be available as a replay to be played back via the telephone.

There are two options for ending your recording:

Press *22 and choose option 1 to pause the recording. Your recording will begin automatically archiving once all participants have disconnected from your conference call.

All attendees, including the host, exit from the conference. As the host, you can use the *93 command to disconnect all attendees from the call. You will still need to hang up your line for recording to end. When a recording is ended this way, archiving begins automatically.

Accessing Conference Recordings

Log into your Hub using your Client ID and Web Password

Click Find a recording under My Latest Recordings section

To order a CD or download the file, click on the Name of the Conference under the Recorded Conference column and make your selections from the drop down menus on the left side of the screen. This is also where you will see the recording dial in number and pin number and be able to extend the availability of the recording.

To send invitations, click on the Invite icon on the main screen or link on the Recording Detail screen.Remember to press *0 if you can’t resolve your situation

Isolate bad connections that may cause echoes

Echoes are usually caused by a bad connection, poor inbound line quality or faulty end-user audio equipment on the part of one or more participants. In rare cases, more than one source of audio interference may exist.

To identify the source of echoes:

Ask if there is anyone on the call who does not hear the echo. The participant who can’t hear the echo is usually the source of it.

Have the host mute all participants by pressing *96 and choosing option 1. Then verbally roll-call participants one by one, asking each participant to un-mute their line and say their name.

Once identified, ask the participant that is the apparent source of the echo to mute their line. This allows them to continue listening to the conference without disrupting the call.

The participant may elect to disconnect and dial in again to gain a better connection to the call. This may preserve the participant’s ability to talk during the call.

The participant may also try:

Switching from their cell phone to a landline. Landlines offer better audio quality and sustained connectivity.

Lowering the volume of speakerphone, cell phone or telephone.

Turning off speakerphone. Speakerphones can degrade call quality with echo, ambient and white noise.

Picking up the telephone handset. Handsets usually have better sound characteristics than speakerphones and headsets.

Disconnecting hands-free devices.

Moving electronic devices such as PDAs, cell phones and laptops away from the active phone.

If these steps do not resolve the audio conferencing issue you are experiencing, press *0 for operator assistance to isolate and resolve it.

Remember to press *0 if you can’t resolve your situation

In this topic:See a list of ReadyConference star controls.

The audio conferencing Star Controls are activated during a normal conference call by dialing a code on your touch-tone telephone.

Note: Some cell phones, SKYPE phones (or other Voice Over IP (VOIP) phones) or international phone systems might not generate the proper tones to activate star controls correctly.

Host Star Controls: Always Available

Press *0 for assistance from a support agent

Press *1 to access the Help Menu

Press *4 to increase the volume of participant voice/lines

Press *5 to increase the volume of your voice/line

Press *7 to decrease the volume of participant voice/lines

Press *8 to decrease the volume of your voice/line

Press *9 to hear a complete list of moderator features

Press *21 to initiate a subconference

Press *22 to record an unscheduled conference call

Press *31 to turn the security code on/off

Press *32 to record a conference introduction